A world made better by design.

Koos uses design to improve people’s lives and
transform the way teams work

What we do and how

Koos designs & delivers end-to-end services that customers and citizens find easy and enjoyable to use. We are engineers and consultants in Service Design, UX, Organizational Design, and Data Science. Our approach is collaborative from start to finish, partnering with you, your colleagues, and your customers to drive results in customer experience and build design capacity inside your team.

Who we are

We believe design can change the world, so we’ve curated a multidisciplinary team to match our ambitions: service designers and UX’ers, yes, but also data scientists, organizational designers, process facilitators, and more. With headquarters in Amsterdam, Lisboa and roots in the renowned Delft University of Technology, we enjoy our tools and methods almost as much as having fun along the way.

Who we work with

We work with organizations in any industry or field, but we prefer to collaborate with clients who share our vision for a world made better by design. From the circular economy, to financial inclusion, to accessible mobility, we’re enthusiastic about projects that improve not just the lives of customers, but also society and the planet.

Jules Prick Partner

Jules is partner at Koos and has more than 10 years experience in user-centred innovation and customer experience design. Within five minutes he’s able to skillfully set up a suitable project approach for your challenge and also to repair your leaking showerhead. Call it magic!

Email Jules Prick
Robbert-Jan van Oeveren Partner

Robbert-Jan is partner at Koos and loves strategy and all kinds of complex systems. That also includes the turbocharger of his refurbished Toyota Landcruiser. Like in an episode of Dragon’s Den, he likes to fire at innovative business models and identify opportunities in the market. So you better start pitching!

Email Robbert-Jan van Oeveren
Kasper van der Knaap

Kasper is managing partner at Koos Lisbon. Deep inside, he is a real Brazilian. With his open mind and warm approach, Kasper is constantly looking for ways to connect people and cultures, helped by creative design methods.

Because no one is as smart as everyone.
Nynke Schrakamp

Nynke has already implemented service design thinking for several companies, and she is on a mission! She is also crazy about cars and anything related, except for their air pollution.

Email Nynke Schrakamp
Hidde Burgmans

As a seasoned product owner, Hidde knows better than anyone what is needed to create an ultimate experience. Hidde is your friend for concretising all your digital products, including inappropriate hashtags #blessed #struggleisreal #squadgoals

Email Hidde Burgmans
Kaspar Kazil

Kaspar believes there is always a ‘big idea’ hidden in the challenges he is working on, and he is not satisfied until he finds it. As a talented pianist and producer DJ with a developed musical taste, it is not always easy for him to sit in one room with our Guilty Pleasure Boy Band Boris, Pim and Jeroen.

Email Kaspar Kazil
Boris Jockin

With his sharp view and quick thinking, Boris extracts new insights from complex problems within seconds. As a part-time DJ, he is also the king of musical tastelessness.

Email Boris Jockin

Channel your inner Koos

Serena Westra

Serena lives and breathes Service Design and has a background in visual thinking and mediastudies. She does not shy away from complex projects and loves to keep on learning about innovation, implementation and customer centricity. If you are looking for a public speaker, Serena is your girl.

Joost van Leeuwen
Nathalie Meuleman

Nathalie masters countless Service Design tools and knows how to navigate complex challenges. She will put your customer first, even when it gets hard. You’ll thank her for it later.

Email Nathalie Meuleman
Eddo Siep

Eddo adds magic to a design with his motion skills.

Email Eddo
Noortje Hartman

Noortje gets thrilled with enthusiasm from thinking about strategy and branding. With her down-to-earth attitude, she always manages to keep the overview in times of creative chaos, unless it’s the chaos in her wardrobe because that is way too small for her gigantic sneakercollection.

Emilie van Spronsen Interaction designer

With her background in Interaction Design at TU Delft, unlimited curiosity and passion for graphic design, Emilie is our prodigy for great digital services. Her graphic talent hasn’t gone unnoticed; she presented her work at the Dutch Design Week and was recently asked to design her own postal stamp.

Email Emilie
Justin Burford


Email Justin Burford
Saskia Mosterman Email Saskia Mosterman

Channel your inner Koos

Erik van Zoelen
Artur Poluektov

Artur loves to hear stories from different perspectives before rolling up his sleeves to improve customer experiences. Truly passionate about learning he can combine knowledge from economics, psychology and design to approach the most complex problems.

Lisa te Velde
Katie Hoek
Astrid ten Bosch
Chris Lueb
Mariana Ribeiro
Joris Hens
Lizza Kempe
Emma Schalkers
Oda Landsman
Paula Peereboom

As office manager Paula takes care of her Koosjes. She runs the house so that the others can focus on their creative output. She teaches us so many thing every day, which includes cleaning up our junk. Besides this, Paula works out almost every day! “I almost worked out on Monday, almost on Tuesday…”

Jette Stuyt


Catarina Silva
Michaël Vijfwinkel
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